General Responsibilities
根据预算和客户需求监督指导现场服务团队提供高效服务。
Supervise field service team to provide efficient service according to the budget and customer demands
Key accountabilities
1. 坚持遵守SMC所有操作准则和步骤，特别是安全健康和环境准则。致力于工作安全分析，工程技术标准，设施标准和实际操作来确保安全的工作环境。
Adhere to all SMC operation rules and steps, particularly health, safety and environment (HSE) rules. Concentrate on work safety analysis, engineering and facilities standards and practical operation to ensure safety work environment
2. 全面负责其规定区域内的业务。是本区域内服务，后市场业务，新业务发展的第一责任人。
In full charge of specified territory business, including local territory service, aftermarket business and new business development
3. 及时掌握区域内客户的需求及市场反馈信息，并有效的组织在区域的服务和后市场业务。
Know well of territory customers’ demands and market feedback and effectively organize territory service and aftermarket business
4. 全面掌握区域内大客户的信息和需求并按时访问。
Know well of the profiles and demands of territory major customers and visit them timely
5. 负责客户联系，与客户(内部和外部)保持密切联系确保满足他们的需求。
In charge of contacting with customers, keeping close relationship with internal and external customers to satisfy their demands
6. 密切配合和支持区域经理的工作， 积极参与区域内有关的业务事宜。
Closely coordinate and support the work of territory managers, actively joining territory businesses
7. 制定区域内的相关服务流程和制度， 以及人员培训的计划。
Establish regional service flow, system and personnel training program
8. 负责提升区域内人员的能力发展。
In charge of increasing the capabilities of territory working staffs
9. 协助现场服务工程师和技师，提升他们的服务质量和专业性。
Assist field service engineers and technicians to improve their service quality and professionalism
10. 按时提供所有服务报告。
Provide all service reports timely
11. 监督指导和正确评价现场服务工程师和技师的表现。
Supervise and evaluate the performances of field service engineers and technicians
12. 如果需要随时待命工作，包括周末和轮班。
Standby work whenever the company requires. Accept to work on weekends and work shift
13. 完成经理安排的其他工作。
Complete other tasks assigned by the manager
Job Requirements
1. 主修机械工程专业，电气、机械以及液压背景。
Major in machinery engineering, with electrics, mechanics or hydraulics as academic background
2. 五年以上工程机械行业工作经验。
Above 5 years experiences in engineering machinery
3. 能适应并愿意经常出差。
Able to trip frequently
4. 有良好的客户服务意识。
Good customer service sense
5. 较强的团队合作精神。
Excellent teamwork spirit
6. 有良好的沟通技巧，本职位有时需要为客户培训。
Good communication skill is required for customer training
7. 有很好的英文阅读能力。
Excellent English reading skill
8. 电脑操作熟练。
Proficient in computer operation

企业简介：

作为一个全球性的工业集团，山特维克在以下领域占据世界领先地位，拥有先进的产品：金属切割刀具，岩石挖掘机和大型机械，不锈材料，专用合金，金属和陶器电阻材料以及传动系统产品。到2006年底，集团已经拥有员工近42000名，分布在130多个国家，年销售超过750亿元人民币。

山特维克矿山和工程机械作为山特维克集团公司的主要业务领域之一，公司总部设在瑞典年利润超过45亿人民币,生产工厂遍....>>详情